Security and Protection

Strengthen your account security with dual verification

Enable 2FA in your security settings. Use an authentication app (Google Authenticator, Authy) or receive codes by SMS.

Create strong passwords to protect your accounts

Use at least 12 characters with uppercase, lowercase, numbers and symbols. Avoid easily guessable personal information.

Use your fingerprint or facial recognition

Enable Touch ID or Face ID on the mobile app for quick and secure access to your accounts.

Control your active connections and access history

Monitor your active sessions, disconnect from unrecognized devices and view your connection history.

Automatic detection of suspicious activities

Our AI algorithms analyze each transaction in real-time to detect abnormal behavior and block fraud attempts.

Instant notifications for all your operations

Receive SMS or email notifications for each transaction. Set custom thresholds to be alerted of large amounts.

Manage your cards and limit their use

Temporarily block your cards, set geographical and amount limits, enable/disable online payments.

Validation of online merchant identity

We verify merchant identity and reputation to reduce fraud risks during your online purchases.

All your data is encrypted with the latest standards

We use AES-256 encryption to protect your data in transit and at rest. Your information is unreadable without the appropriate keys.

Full compliance with the General Data Protection Regulation

We respect your rights: access, rectification, erasure and portability of your data. Contact our DPO for any request.

We only collect strictly necessary data

Minimization principle: we limit collection to data essential to our services and keep them only as long as necessary.

Certified and highly secure data centers

Our servers are hosted in ISO 27001 certified data centers, with 24/7 physical security and geographical redundancy.

What to do if you detect suspicious activity

Immediately contact our 24/7 security line at Phone. Change your passwords and check your recent transactions.

Recovery procedure in case of compromise

Enhanced identity verification process, secure access reset and complete audit of your account.

Thorough investigation of security incidents

Our cybersecurity team analyzes each incident, identifies causes and implements additional preventive measures.

Reimbursement guarantee in case of proven fraud

Full protection against fraud: quick reimbursement of diverted amounts and personalized assistance for regularization.