Frequently Asked Questions
Quickly find answers to the most common questions
Question Categories
Banking and Accounts
You can open an account online in just a few minutes. You just need to provide a valid ID and proof of address.
We offer checking accounts, savings accounts, business accounts, and youth accounts with specific benefits.
Our fees are transparent and competitive. Check our detailed fee schedule on our website or contact an advisor.
The ALTIS BANK app is available for free on the App Store and Google Play. Search for 'ALTIS BANK' and download the official app.
Transfers and Payments
Log in to your customer area or use the mobile app. Select 'Transfers' and follow the guided steps.
Yes, we offer SEPA and international transfers with preferential rates for our premium customers.
Limits vary by account type. By default: €3000/day for online transfers, customizable according to your needs.
Go to your customer area, 'My cards' section, and click 'Order a card'. Delivery takes 5-7 business days.
Security and Authentication
In your security settings, enable the '2FA' option. You can use an authentication app or SMS.
Click 'Forgot password' on the login page. You will receive an email to reset your password.
Immediately contact our customer service at Phone or via online chat to unlock your account quickly.
We use advanced detection systems, SSL encryption, and 24/7 monitoring to protect your transactions.
Loans and Financing
Use our online simulator to estimate your borrowing capacity, then submit your application with the required documents.
Personal loan, auto loan, mortgage, home improvement loan, and professional financing solutions.
Response in principle within 48h for personal loans, 7-15 days for mortgages depending on case complexity.
Yes, early repayment is possible with preferential conditions detailed in your loan contract.
Technical Support
Check your internet connection, restart the app, or update it. If the problem persists, contact support.
Chrome, Firefox, Safari, Edge in their recent versions. Avoid Internet Explorer for an optimal experience.
Absolutely. We comply with GDPR, encrypt all data, and never share your personal information.
Scheduled maintenance generally takes place on Sunday between 2 AM and 6 AM, with prior notification.
Contact and Branches
Phone: Phone (7/7, 8 AM-8 PM), Online chat on the website, Email: Email
Book online via your customer area, by phone, or directly at the branch according to your availability.
Complaint form in your customer area, by mail, or with your regular advisor.
Mon-Fri: 9 AM-5 PM, Sat: 9 AM-12 PM. Extended hours for some branches. Check specific hours on our website.